Access Statement

Overwater Hall Hotel is a grade II listed building dating back over 200 years. As in any old building, access is often difficult and/or limited. Since the introduction of the Disablility Discrimination Act of 1995, we have made every effort to ensure we take into account the needs of people with any kind of disability or impairment.

Despite the problems that people may experience with accessing Overwater Hall, we welcome people with disabilities and have developed this Access Statement to address some of the more common issues that disabled people face.

This statement is intended to provide additional information for all guests who wish to attend the hotel or use its facilities. Recognition has been given to include guests with an impairment, which could include mobility, sight, hearing, learning disabilities or any other hidden impairment.

We request that anyone wishing to make an enquiry or booking inform us of any special needs or disabilities that they may have (including dietary requirements) in order for us to try to meet any personal requirements. All staff are trained to assist disabled guests with empathy.

The Hotel – location

The hotel is located in The Lake District National Park in an area of outstanding natural beauty. It is 9 miles north east from the nearest town of Keswick.

The local bus stop is 2 miles away; train station is 25 miles away (Penrith).

All cars can be parked in the hotel car park, which is located directly outside the hotel and free of charge.

Our team is available to assist with luggage.

Pre-Arrival

For pre­-arrival assistance, please contact our reception team on telephone number 017687 76566.

Arrival

Overwater Hall Hotel has 20 car parking spaces, all located in front of the hotel. There are 7 steps (shallow in depth, with a hand rail to the right hand side) up from the car park into the ground floor: double doors can be opened here to aid access, if required. There is no wheelchair ramp: however, wheelchair access can be gained around the side of the hotel and through the ground floor kitchen.

Public Areas

All ground floor areas, including Restaurant, Bar, Lounge and Drawing Room are accessible to wheelchair users. Waiter service is available in all areas.

Please note: the public toilet is down three steps and is not wheelchair accessible.

All corridors and public areas are carpeted throughout and are well lit with both natural and electric lighting. All doors and corridors are wide enough for wheelchairs/zimmer frames/pushchairs

A public telephone is located on the ground floor outside the reception/office.

Bedrooms

We have one ground floor bedroom which has been designed for ambulant disabled guests: doorways are wider than standard; shower unit has one small 2cm lip into it and contains grab rails.

All other Bedrooms are on the first floor with access by stairs only: the stairs are shallow in depth and easy to negotiate with banister on the left and chairs placed half way up. Bedrooms Eight, Nine and Ten are accessed via three further steps from the main bedroom corridor.

The bedrooms are spacious, with en­suite bathrooms, decorated to provide an elegant and restful escape with a host of modern touches and thoughtful extras such as fresh flowers, fresh milk and complementary after dinner liqueur.

Bar & Food Service

Self service or Table service of drinks is available in the Bar, Lounge and Drawing Room. All meals are fully Table Served.

Breakfast and Dinner are available only in the restaurant; lunch and afternoon tea are available in the Bar, Lounge or Drawing Room. Room Service can be provided on request.

Menus can be provided in large print upon request and assistance is offered to take you through the menu.

Lighting is bright during the day and for evening low level lighting is used with candles on dining tables.

Miscellaneous

Although we have tried to include as much detail as we can in our Access Statement, we are always willing to give information on any aspect of the hotel if this statement does not answer your particular query.

Contact Information

Overwater Hall

Ireby

Wigton,

Carlisle CA7 1HH

Telephone: 017687 76566

Fax: 017687 76921

Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

We welcome your feedback to help us continually improve; if you have any comments please phone 017687 76566 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it